Getting error 469

,
#1

Hi,

when i call your API with -

https://developers.onemap.sg/privateapi/routingsvc/route?start=1.44279097620868,103.773706575083&end=1.43745488267784,103.778927262772&routeType=walk&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOjIwODAsInVzZXJfaWQiOjIwODAsImVtYWlsIjoic2FudGhpeWFndS5iakBnbWFpbC5jb20iLCJmb3JldmVyIjpmYWxzZSwiaXNzIjoiaHR0cDpcL1wvb20yLmRmZS5vbmVtYXAuc2dcL2FwaVwvdjJcL3VzZXJcL3Nlc3Npb24iLCJpYXQiOjE1NDI3MDczNjgsImV4cCI6MTU0MzEzOTM2OCwibmJmIjoxNTQyNzA3MzY4LCJqdGkiOiIwNDBhZGQ4OWI0ODYwYjM0MjU4YTg2YzU5Y2UyYWNmNyJ9.TdwXgckJ--pgQ0bMurhCuCBR6bs_yMHQ6ImneIV1yeg

I am getting this error :

<!DOCTYPE html>

<html>

<head>

<title>OneMap suffered an error</title>

<link rel=‘stylesheet’ type=‘text/css’ href=’/CustomDOAErrors/ErrorPage.css’/>

</head>

<body>

<div class=“content”>

<div class=“err-wrapper”>

<p class=‘err-title’>Sorry! The page is currently not available</p>

<p class=‘err-text’>Please contact us at <a href=‘mailto:onemap@sla.gov.sg’>onemap@sla.gov.sg</a> for assistance.</p>

</div>

<img id=“err_pg_bg” src=’/CustomDOAErrors/ErrorPage_BG.png’></img>

</div>

</body>

<footer>

<p class=‘err-code’>(Error Code: 469)</p>

</footer>

</html>

Can I get some support on this please.
This started happening after I put in a new token after the last one expired.

#2

Hi @steve, we understand that you have faced an issue with an error of HTTP Status Code, 469.

469 Content-Pending

We need you to provide us the incident date and time that you have encountered, in order for us to drill down the root cause.

We will be investigating this issue with our DoS Mitigation System (DMS) and Intrusion Detection Service (IDS) provider with your provided information.

At this moment, the response is HTTP Status 200 as of below:

MiAxqyC.png1254×580 35.4 KB

#3

Hi I figured out that this error occurs only when I use a specific ISP in India Called Jio. When I switch to a different ISP the problem stops. The last time I saw this error occur was 11/21/2018 at around 11:00 AM India Standard time.

1 Like
#4

Hi @steve,

I guess it is blocked by our DMS/IDS layer as they may have detected some suspicious (network) activity at that end from/via that mentioned ISP, Jio in India.

Please drop me the Jio IP that you used via a private message as we can perform further investigation?

Thanks.